Product Support • Nxtbook Media

Product Support

Check out the Frequently Asked Questions below for help.

What can I do if the Nxtbook application loads, but the pages of the digital publication are all blank?

A. You most likely have a firewall installed that is preventing the page assets from being loaded from our content delivery network. Make sure your firewall allows you to load content from all Nxtbook.com domains, e.g. www.Nxtbook.com, pages.Nxtbook.com, stream. Nxtbook.com, metrics.Nxtbook.com, etc.

How do I log in and view my Nxtbook?

A. When you sign up to for a subscription or are signed up as a gift, you should immediately receive an email with a receipt of your order and a link to your first issue. Simply click on the link provided and it will take you to a login screen. Your username is either your email or your account number. Your password is either provided for you in the original email or in most cases, you have chosen it yourself. Please input these in the selected fields and hit the “ok” button. The book should load. New pages are viewable by clicking on the corners of each page to flip to the next one, and clicking anywhereon the page to zoom in and out.

Please Note: Nxtbook Media produces and hosts the digital edition of publications. We do not handle money, transactions, or orders. As such, we cannot renew, cancel or extend any orders.

How do I recover my username and/or password?

A. When you click on the link to open the magazine, you will notice a login box. This box will have two links near the bottom. One is for forgetting your password, and the other for forgetting your username. Using these links will have an automated email sent to you from noreply@nxtbookmedia.com. Please make sure you add this to your friend list so it does not get marked spam or bounced. If you do not receive an email within three days, please send us an email with your name, email address, book title, and subject line of, “I forgot my username/password.”

Why do I get an error message about accessing from too many computers?

A. Solution 1: If you are getting this message, the publisher has set a limit on the number of computers or mobile devices on which you can view your Nxtbook. Usually, that limit is set at two (2) devices. Limits are set to protect content, and it is why you were provided with a login. If you use multiple computers or open it at multiple locations, you will most likely hit your limit. Keep your access to two devices, or contact us with your name, email, book title, and a subject line of “Hit limit” for more help. If you’re using fewer than two devices, move on to Solution 2.

Solution 2: When a Nxtbook is opened on your computer or mobile device for the first time, it leaves a cookie. This cookie allows the magazine to be opened repeatedly on that device without having it count against the limit publishers set on devices. If the cookie is deleted, the next time you open your magazine, another cookie will drop, and it will be as if you opened the magazine on a completely new device. Do this more than once, and you’ll exceed the limit. To solve this, do NOT delete cookies from your computer. Check that no background program is set to delete them as well. For additional support, please contact us with your name, email, book title, and subject of “Hit limit” and we’ll gladly look at your account for you.

Solution 3: iPad, iPhone, and iPod Touch users only: If you are not deleting cookies, your device’s cookie setting is most likely incorrect. Go into settings, then choose Safari. On the right side should be a row for cookies. You want the setting to be “from visited.” If this does not help, please email us with your name, email, book title, and a subject of “Hit limit” for more support.

How do I save my book?

A. Saving an offline copy is a standard feature in the Nxtbook product, but some publishers elect to have that feature removed. If your book allows saving, you can follow these steps:

Computer: Open the Nxtbook in your web browser. Across the top will be a toolbar with several options. (Please note: If you do not see a top toolbar, it is hidden by request. Simply mouse over the top of the window and the bar should drop down.) The toolbar will either have icon pictures or words. If yours has icons, please look for the square icon on the right that looks like an old floppy disk. If it is a text-based toolbar, please look for “save” or “download.” Click on this and it will open a new screen. This screen has several download options: Please see What is the difference between AIR, PDF and Zip downloads? to select the best option for you.

iPad/iPhone: To save your Nxtbook on Apple devices, open it in your browser (safari). Tap the magazine in the upper left-hand corner, and a drop box will appear with a list of blue links. The last one is a PDF download. This will save a copy of your magazine to your device.

Android: To save your Nxtbook on an Android device, open it in your browser. Then, scroll to the bottom of the page. You should see a bar with “PDF” inside. Clicking this will download the PDF onto your device. (Please note: Any android device running 1.7 or earlier may have some trouble opening a Nxtbook.)

Note: Not all magazines can be saved, and some can only be saved on a computer. This decision is based on the request of the publisher.

What is the difference between AIR, PDF and Zip downloads?

A. AIR, PDF, and Zip are all different types of offline download. Based on your download speed, one may be better than another for you. They are outlined below.

AIR: Adobe AIR is a program that allows you to experience the feel of the online Nxtbook without the browser. To open your Nxtbook with Adobe AIR, click on the “Install Now” box. AIR will begin its installation, and a pop-up will appear: click “open.” Next, you want to choose “Install,” pick a destination (the easiest being your desktop), and hit continue. The last pop-up, you want to hit “open” and it will open the AIR. (Please note: If you saved it to your desktop, you will see the round Nxtbook bubble logo there.)

PDF: A PDF is a flat document download that allows you to scroll through the book offline, but without the magazine feel. It is static images of the pages that can be downloaded to your desktop and read offline. To access the PDF, look at the bottom of the download page, and click the last blue link that says, “click here to download the PDF.” In the pop-up box, make sure you have “save file” checked, and click ok. It should download into your downloads folder.

Zip: A Zip file is an alternative download method for people who have slower connections. It does take longer, but it contains an alternative AIR file that works the same way as Adobe AIR. To download a Zip file, click on the link to download an alternative offline version. This link will open a pop-up with information regarding where you want to save the file. One you have it downloaded, it should appear as a folder. You want to choose either open on Mac or open on Windows.

How do I print my book?

A. Printing is a standard feature in the Nxtbook product, though this feature can be removed at the publisher’s request. Most books allow printing to a PDF document or straight to paper. To print pages from your Nxtbook, look to the immediate right of the book. You should see a vertical bar with several icons. If the publisher has allowed printing, one of the icons will look like an abstract printer. (Please note: If you are unsure, mouse over the icons for a text label to appear.) Clicking on this icon brings up a print box where you can select the page range you wish to print. Select the range, and then hit “ok.” This will bring up the page setup for printing. Next, choose one of the following print formats:

Paper: If you wish to print the Nxtbook as a hard copy, continue the page setup as you would normally. When you hit “ok” it will take you to the final box, where you choose the printer and layout. After your selections are complete, hit “print.”

*Please Note:* Printing a whole Nxtbook requires a lot of memory, and in many cases, the printer will fail. Your best choice is to print small batchesat a time, usually no more than eight pages. If your printer still fails, try a smaller number.

PDF: If you wish to have the Nxtbook printed as a PDF, change the selection in the “Format For” drop down to Adobe PDF, then hit “ok.” In the next box, do not touch anything except for the button in the lower left corner that says “PDF.” Click on that button and choose “Save as PDF.” You will have to fill out a title, and a destination, and then click save. This method does take some time. If it does not save correctly, your best bet is to savethe PDF in sections.

How can I access my new issue or past issues in my subscription?

A. Current Issue: If you have a digital edition subscription, you will receive an email every time a new issue goes live. These emails are computer-generated and are sent to the email address we have on file for you from when you subscribed. If you are not receiving these emails, please check your spam/junk folder, and please make sure you are checking the same email account that you gave to sign up for the digital edition. If you still cannot find the links, please contact us with your name, email, book title, and a subject line of “Unable to find email with issue links.”

Past Issues: Most subscriptions will allow you to view past issues of your digital edition, and these old issues are archived with every new issue release. To find your past issues, open the Nxtbook and look at the bottom of the screen. Across the bottom, you will see tabs, and one of them will say “archives.” Please click on this tab and then choose the issue you are looking for. If you are still unable to find the archived issues, contact us with your name, email, book title, and a subject line of “Unable to locate archives” for more help.

How do I turn off the flipping sound/center shadows/page animations?

A. Open your digital edition and look at the top of the window, below any browser tabs or bookmarks in your browser toolbar. There you should see a bar with words or icons on both the left and right side. On the left side, you will see two arrows, one points to the left, one points to the right. Below that is a smaller arrow pointing down. Click on this arrow to open a drop down box. Uncheck the boxes you want, and then click on the arrow again to make the box disappear.

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