Product Support • Nxtbook Media

 

 

Product Support

Check out the Frequently Asked Questions below for help.

 

 

nxtbook4 Frequently Asked Questions

What can I do if the Nxtbook application loads, but the pages of the digital publication are all blank?

A. You most likely have a firewall installed that is preventing the page assets from being loaded from our content delivery network. Make sure your firewall allows you to load content from all Nxtbook.com domains, e.g. www.Nxtbook.com, pages.Nxtbook.com, stream. Nxtbook.com, metrics.Nxtbook.com, etc.

How do I log in and view my Nxtbook?

A. When you sign up to for a subscription or are signed up as a gift, you should immediately receive an email with a receipt of your order and a link to your first issue. Simply click on the link provided and it will take you to a login screen. Your username is either your email or your account number. Your password is either provided for you in the original email or in most cases, you have chosen it yourself. Please input these in the selected fields and hit the “ok” button. The book should load. New pages are viewable by clicking on the corners of each page to flip to the next one, and clicking anywhereon the page to zoom in and out.

Please Note: Nxtbook Media produces and hosts the digital edition of publications. We do not handle money, transactions, or orders. As such, we cannot renew, cancel or extend any orders.

How do I recover my username and/or password?

A. When you click on the link to open the magazine, you will notice a login box. This box will have two links near the bottom. One is for forgetting your password, and the other for forgetting your username. Using these links will have an automated email sent to you from noreply@nxtbookmedia.com. Please make sure you add this to your friend list so it does not get marked spam or bounced. If you do not receive an email within three days, please send us an email with your name, email address, book title, and subject line of, “I forgot my username/password.”

Why do I get an error message about accessing from too many computers?

A. Solution 1: If you are getting this message, the publisher has set a limit on the number of computers or mobile devices on which you can view your Nxtbook. Usually, that limit is set at two (2) devices. Limits are set to protect content, and it is why you were provided with a login. If you use multiple computers or open it at multiple locations, you will most likely hit your limit. Keep your access to two devices, or contact us with your name, email, book title, and a subject line of “Hit limit” for more help. If you’re using fewer than two devices, move on to Solution 2.

Solution 2: When a Nxtbook is opened on your computer or mobile device for the first time, it leaves a cookie. This cookie allows the magazine to be opened repeatedly on that device without having it count against the limit publishers set on devices. If the cookie is deleted, the next time you open your magazine, another cookie will drop, and it will be as if you opened the magazine on a completely new device. Do this more than once, and you’ll exceed the limit. To solve this, do NOT delete cookies from your computer. Check that no background program is set to delete them as well. For additional support, please contact us with your name, email, book title, and subject of “Hit limit” and we’ll gladly look at your account for you.

Solution 3: iPad, iPhone, and iPod Touch users only: If you are not deleting cookies, your device’s cookie setting is most likely incorrect. Go into settings, then choose Safari. On the right side should be a row for cookies. You want the setting to be “from visited.” If this does not help, please email us with your name, email, book title, and a subject of “Hit limit” for more support.

How do I save my book?

A. Saving an offline copy is a standard feature in the Nxtbook product, but some publishers elect to have that feature removed. If your book allows saving, you can follow these steps:

Computer: Open the Nxtbook in your web browser. Across the top will be a toolbar with several options. (Please note: If you do not see a top toolbar, it is hidden by request. Simply mouse over the top of the window and the bar should drop down.) The toolbar will either have icon pictures or words. If yours has icons, please look for the square icon on the right that looks like an old floppy disk. If it is a text-based toolbar, please look for “save” or “download.” Click on this and it will open a new screen. This screen has several download options: Please see What is the difference between AIR, PDF and Zip downloads? to select the best option for you.

iPad/iPhone: To save your Nxtbook on Apple devices, open it in your browser (safari). Tap the magazine in the upper left-hand corner, and a drop box will appear with a list of blue links. The last one is a PDF download. This will save a copy of your magazine to your device.

Android: To save your Nxtbook on an Android device, open it in your browser. Then, scroll to the bottom of the page. You should see a bar with “PDF” inside. Clicking this will download the PDF onto your device. (Please note: Any android device running 1.7 or earlier may have some trouble opening a Nxtbook.)

Note: Not all magazines can be saved, and some can only be saved on a computer. This decision is based on the request of the publisher.

What is the difference between AIR, PDF and Zip downloads?

A. AIR, PDF, and Zip are all different types of offline download. Based on your download speed, one may be better than another for you. They are outlined below.

AIR: Adobe AIR is a program that allows you to experience the feel of the online Nxtbook without the browser. To open your Nxtbook with Adobe AIR, click on the “Install Now” box. AIR will begin its installation, and a pop-up will appear: click “open.” Next, you want to choose “Install,” pick a destination (the easiest being your desktop), and hit continue. The last pop-up, you want to hit “open” and it will open the AIR. (Please note: If you saved it to your desktop, you will see the round Nxtbook bubble logo there.)

PDF: A PDF is a flat document download that allows you to scroll through the book offline, but without the magazine feel. It is static images of the pages that can be downloaded to your desktop and read offline. To access the PDF, look at the bottom of the download page, and click the last blue link that says, “click here to download the PDF.” In the pop-up box, make sure you have “save file” checked, and click ok. It should download into your downloads folder.

Zip: A Zip file is an alternative download method for people who have slower connections. It does take longer, but it contains an alternative AIR file that works the same way as Adobe AIR. To download a Zip file, click on the link to download an alternative offline version. This link will open a pop-up with information regarding where you want to save the file. One you have it downloaded, it should appear as a folder. You want to choose either open on Mac or open on Windows.

How do I print my book?

A. Printing is a standard feature in the Nxtbook product, though this feature can be removed at the publisher’s request. Most books allow printing to a PDF document or straight to paper. To print pages from your Nxtbook, look to the immediate right of the book. You should see a vertical bar with several icons. If the publisher has allowed printing, one of the icons will look like an abstract printer. (Please note: If you are unsure, mouse over the icons for a text label to appear.) Clicking on this icon brings up a print box where you can select the page range you wish to print. Select the range, and then hit “ok.” This will bring up the page setup for printing. Next, choose one of the following print formats:

Paper: If you wish to print the Nxtbook as a hard copy, continue the page setup as you would normally. When you hit “ok” it will take you to the final box, where you choose the printer and layout. After your selections are complete, hit “print.”

*Please Note:* Printing a whole Nxtbook requires a lot of memory, and in many cases, the printer will fail. Your best choice is to print small batchesat a time, usually no more than eight pages. If your printer still fails, try a smaller number.

PDF: If you wish to have the Nxtbook printed as a PDF, change the selection in the “Format For” drop down to Adobe PDF, then hit “ok.” In the next box, do not touch anything except for the button in the lower left corner that says “PDF.” Click on that button and choose “Save as PDF.” You will have to fill out a title, and a destination, and then click save. This method does take some time. If it does not save correctly, your best bet is to savethe PDF in sections.

How can I access my new issue or past issues in my subscription?

A. Current Issue: If you have a digital edition subscription, you will receive an email every time a new issue goes live. These emails are computer-generated and are sent to the email address we have on file for you from when you subscribed. If you are not receiving these emails, please check your spam/junk folder, and please make sure you are checking the same email account that you gave to sign up for the digital edition. If you still cannot find the links, please contact us with your name, email, book title, and a subject line of “Unable to find email with issue links.”

Past Issues: Most subscriptions will allow you to view past issues of your digital edition, and these old issues are archived with every new issue release. To find your past issues, open the Nxtbook and look at the bottom of the screen. Across the bottom, you will see tabs, and one of them will say “archives.” Please click on this tab and then choose the issue you are looking for. If you are still unable to find the archived issues, contact us with your name, email, book title, and a subject line of “Unable to locate archives” for more help.

How do I turn off the flipping sound/center shadows/page animations?

A. Open your digital edition and look at the top of the window, below any browser tabs or bookmarks in your browser toolbar. There you should see a bar with words or icons on both the left and right side. On the left side, you will see two arrows, one points to the left, one points to the right. Below that is a smaller arrow pointing down. Click on this arrow to open a drop down box. Uncheck the boxes you want, and then click on the arrow again to make the box disappear.

PageRaft Frequently Asked Questions

Why can't I pinch to zoom the articles?

A: Zooming for articles is not a function of the PageRaft platform—the platform is designed to eliminate the need for any zoom on regular text. There is a tap to zoom feature for static images and advertising. Images within slideshows can be zoomed in on as well.

.

I'm reviewing the staging link, why doesn't search work?

A: Search is not functional in the staging link; it will be activated when the book is live.

Can I search across all issues of my publication?

A: At this time PageRaft’s internal search functionality only returns results within the issue being read.

When I click on a search result, I’m not taken to the exact location of the result. Why?

A: PageRaft’s internal search functionality will take you to the beginning of the article in which the result appears, but it does not scroll down to the result itself.

 

Can I print from PageRaft?

A: To print, simply click on the print icon. Only one article will print at a time, similar to a website page.

Can readers download a PDF version of the PageRaft book?

A: PDF Download is not currently a default selection in the PageRaft interface. A full-issue or article-specific download button can be included for an additional fee to appear in a footer,

header or at some point within an article. The PDF would be hosted on your site and the PageRaft book can link to it for download purposes. A PDF can be output from any PageRaft article using the browser’s print feature. Rather than printing a physical paper version, the PDF option can be selected and a file will be saved to the user’s computer.

Can the article titles in the Contents interface be changed?

A: Article titles in the Contents interface are automatically generated from the article names as they are entered in the PageRaft CMS. We can change the article name in the Contents interface by changing the name of the article, but the two must be the same.

We have footnotes. How can we make sure they appear as they do in print?

A: There are no “pages” in PageRaft, due to the responsive nature of the platform; therefore footnotes would not appear throughout an article, but only at the end (bottom) of it. For an additional charge, we can discuss having lightboxed footnotes revealed using a link to the reference in the text.

What are your full page/fractional ad specs?

A: There are no fixed ad specs as there are for print, however, we do have several recommendations for advertising within the PageRaft platform. See a full list of advertising options and specifications, along with examples here.

Can we control where a lightbox displays, or the size of it? What appears in the lightbox?

A: Lightbox size and position can not be changed, they are fixed to be displayed full-screen and centered over the main content. Any type of typical content can appear in a light-box: scrollable text, images, or a combination of content just as within an article. Light-boxes can also display video, slideshows, GIF animations, and more.

What degree of control is available to change the look, feel, and functionality of the PageRaft platform’s interface?

A: The platform’s interface and the way in which it presents content are all designed around the concept of putting the content first. So while control over the look and design of the content is highly flexible, there is little about the surrounding platform that can change or that would require it. In terms of functionality, the print and share features can be switched off and hidden from the interface. Additional functionality changes within the platform would need to be engineered and deployed by our development team. Each request for additional or changed functionality would be reviewed and followed up with a quote for time and cost.

How are elements like tables, graphs, figures, and charts handled in PageRaft?

A: We will use the PDF of the layout to extract an image of a table, graph, figure, or chart to reproduce them in PageRaft. This is in order to maintain the coherence of the information they contain. Making such elements fully responsive would make it impossible to maintain their integrity and is not advised under any circumstances.

 

Would our editors have access to the PageRaft content management system, for posting or editing content on an as-needed basis?

A: The PageRaft CMS is constantly evolving. We are currently working on a do-it-yourself model. Please consult your Partner Specialist for more information.

 

How do I clear my cache?

Didn’t find an answer to your question?
Please let us know about it!