Partner Advocate

With its headquarters in Lancaster, PA, Nxtbook Media partners with publishers and businesses to provide digital publishing solutions that attract and engage readers.

Nxtbook Media is looking for a Partner Advocate to join our Customer Success Team. We are looking for a positive, adaptable, empathetic, and creative solutionist, who has experience working in a collaborative environment and providing exceptional customer service to multiple clients. This person will function in a critical role to understand what success means to our clients and will support them in achieving that success.

Core Responsibilities

Account Management / Ownership

• Day-to-Day Interaction
• Customer Service
• Analytics Support
• Sales – New from Existing

Client Retention

• Maintain 90%+ retention rate

New Client Onboarding

• Review expectations, strategy, goals, and the problem being solved
• Introduce the client to the Knowledge Base, marketing communication, and analytics software

Perform Quarterly Check-Ins

• Software / Project review with clients
• Address questions and pain points
• Confirm value, business strategy, goals
• Review analytics
• Share marketing best practices
• Review software usage/production process

Skills / Experience Required

• Data-driven with an analytical mindset
• Creative solutionist
• Quick learner with an ability to apply that knowledge
• Ability to anticipate and solve problems
• Ability to manage time and tasks
• Flexible / Adaptable
• Empathetic with strong listening and communication skills
• Ability to understand software implementations
• Ability to gain technical knowledge of software
• Strategic thinking
• Knowledge of market research, sales, and negotiating principles
• Ability to manage multiple projects and deadlines
• Personable, Passionate, and Enthusiastic
• Influencer
• Attention to detail and accuracy with excellent presentation/communication skills
• Competency with Salesforce is a plus but not required

As a member of the Nxtbook Media team, you’ll receive the following extensive benefits package:

• Competitive Salary
• Tax-Deferred 401K Plan
• Health, Dental, and Vision on the 1st of the month after you start
• Life Insurance
• Short-Term and Long-Term Disability
• Flextime
• Liberal PTO Program
• Hybrid Work Arrangement

Interested candidates should apply here: https://easyapply.co/job/partner-advocate?rcid=email