Partner Advocate
With its headquarters in Lancaster, PA, Nxtbook Media partners with publishers and businesses to provide digital publishing solutions that attract and engage readers.
Nxtbook Media is looking for a Partner Advocate to join our Customer Success Team. We are looking for a positive, adaptable, empathetic, and creative solutionist, who has experience working in a collaborative environment and providing exceptional customer service to multiple clients. This person will function in a critical role to understand what success means to our clients and will support them in achieving that success.
Core Responsibilities
Account Management / Ownership
- Day-to-Day Interaction
- Customer Service
- Analytics Support
- Sales – New from Existing
Client Retention
- Maintain 90%+ retention rate
New Client Onboarding
- Review expectations, strategy, goals, and the problem being solved
- Introduce the client to the Knowledge Base, marketing communication, and analytics software
Perform Quarterly Check-Ins
- Software / Project review with clients
- Address questions and pain points
- Confirm value, business strategy, goals
- Review analytics
- Share marketing best practices
- Review software usage/production process
Skills / Experience Required
- Data-driven with an analytical mindset
- Creative solutionist
- Quick learner with an ability to apply that knowledge
- Ability to anticipate and solve problems
- Ability to manage time and tasks
- Flexible / Adaptable
- Empathetic with strong listening and communication skills
- Ability to understand software implementations
- Ability to gain technical knowledge of software
- Strategic thinking
- Knowledge of market research, sales, and negotiating principles
- Ability to manage multiple projects and deadlines
- Personable, Passionate, and Enthusiastic
- Influencer
- Attention to detail and accuracy with excellent presentation/communication skills
- Competency with Salesforce is a plus but not required
As a member of the Nxtbook Media team, you’ll receive the following extensive benefits package:
- Competitive Salary
- Tax-Deferred 401K Plan
- Health, Dental, and Vision on the 1st of the month after you start
- Life Insurance
- Short-Term and Long-Term Disability
- Flextime
- Liberal PTO Program
- Hybrid Work Arrangement
Interested candidates should apply here: https://easyapply.co/job/partner-advocate?rcid=email