Partner Advocate

OPEN POSITIONS

Partner Advocate

With its headquarters in Lancaster, PA, Nxtbook Media partners with publishers and businesses to provide digital publishing solutions that attract and engage readers.

Nxtbook Media is looking for a Partner Advocate to join our Customer Success Team. We are looking for a positive, adaptable, empathetic, and creative solutionist, who has experience working in a collaborative environment and providing exceptional customer service to multiple clients. This person will function in a critical role to understand what success means to our clients and will support them in achieving that success.

 

Core Responsibilities

  • Meet with Sales Representatives to understand client goals and any critical details
  • Schedule and lead on-boarding calls with clients
  • Discuss expectations, strategy, goals, and the problem being solved
  • Introduce the client to the Knowledge Base, marketing communication, and analytics software
  • Review customer journey documentation
  • Software/Project review with clients; Address questions and pain points
  • Perform 3-, 6-, 9- and 12-month partnership calls
  • Confirm value, business strategy, goals
  • Review analytics
  • Share marketing best practices
  • Review software usage / production process
  • Schedule next quarterly follow up
  • Document notes in Salesforce

Skills / Experience Required

  • Should be data driven and have an analytical mindset
  • Should be able to come up with creative solutions
  • Ability to anticipate and solve problems
  • Ability to manage time and tasks
  • Ability to be flexible with clients
  • Should be empathetic and be a good listener
  • Ability to understand software implementations
  • Ability to gain technical knowledge of software
  • Should be a strategic thinker
  • Ability to negotiate
  • Ability to manage multiple projects
  • Should be personable and passionate
  • Should know how to be an influencer
  • Attention to detail and accuracy with excellent presentation/communication skills
  • Competency with Salesforce is a plus but not required

As a member of the Nxtbook team,
you’ll receive the following extensive benefit package:

  • Competitive Salary
  • Tax Deferred 401K Plan
  • Health, Dental and Vision on the 1st of the month after you start
  • Life Insurance
  • Short-term and Long-term Disability
  • Flextime
  • Liberal PTO Program
  • Tuition Reimbursement
  • Wellness Reimbursement
  • Casual Day, Every Day!

To find out more about Nxtbook Media, visit our website at www.nxtbookmedia.com

Interested candidates should submit their resume and salary history to abradley@nxtbookmedia.com.