FAQs
- What should I do if the Nxtbook application will not load at all, i.e I just see an empty browser window?
- Check to see if you have an ad blocker or firewall installed that prevents Flash animations from loading in your browser. If you do have an ad blocker or firewall that is blocking Flash, then configure it to allow animations to load from all nxtbook.com domains. The Nxtbook application requires Flash Player.
- What can I do if the Nxtbook application loads, but the pages of the digital publication are all blank?
- You most likely have a firewall installed that is preventing the page assets from being loaded from our content delivery network. Make sure your firewall allows you to load content from all nxtbook.com domains, e.g. www.nxtbook.com, pages.nxtbook.com, stream.nxtbook.com, metrics.nxtbook.com, etc.
- Under my license agreement, I am authorized to make one print of this book. The first day I received access, I accidentally clicked the print icon. I was not prepared to print at that time so I cancelled before it sent any data to my printer. Now that I am ready to print, I do not have access to the print feature any more.
- Please contact the publication to have them reset your account.
- I cannot install the AIR application: "The application could not be installed because the AIR file is damaged"
- Create the log files and try the install again - then send us the files for examination.
http://kb2.adobe.com/cps/403/kb403123.html
If you still need assistance, please visit our support page to submit a request.
